FAQs
Frequently Asked Questions (FAQs)
1. What types of earbuds do you sell?
We offer a wide range of earbuds including wireless, Bluetooth, noise-canceling, sport, and in-ear models. Our selection is designed to meet different preferences and needs, from everyday listening to active lifestyles and professional audio quality.
2. Are your earbuds compatible with both iOS and Android devices?
Yes, our earbuds are fully compatible with both iOS and Android devices. Whether you’re using an iPhone, iPad, Android phone, or tablet, you can easily connect via Bluetooth.
3. How do I connect my earbuds to my device?
To connect your Bluetooth earbuds to your device, follow these simple steps:
- Turn on the earbuds and enable Bluetooth mode.
- Go to the Bluetooth settings on your device.
- Select the name of your earbuds from the list of available devices.
- Once connected, you’re all set to enjoy your music!
4. How do I take care of my earbuds?
To extend the lifespan of your earbuds:
- Keep them dry and avoid exposure to moisture.
- Store them in their case when not in use.
- Clean the ear tips regularly with a soft cloth or cleaning wipes.
- Avoid tangling the cords (if applicable).
5. Are your earbuds waterproof or sweatproof?
Many of our earbuds come with water-resistant or sweatproof features. Be sure to check the product description for details on IP ratings, such as IPX4 (splash-resistant) or IPX7 (submersion-resistant).
6. Do you offer a warranty for your earbuds?
Yes, we offer a limited warranty on all of our earbuds. Warranty coverage may vary depending on the product, but it typically includes defects in materials or workmanship. Please refer to the product page or contact us for specific warranty information.
7. How long does the battery last on your wireless earbuds?
Battery life varies depending on the model, but most of our wireless earbuds provide between 4 to 12 hours of listening time on a single charge. Charging cases also extend usage time, allowing you to recharge your earbuds on the go.
8. Can I return or exchange my earbuds if I don’t like them?
We offer a 365-day return and exchange policy on most products. If you're not satisfied with your purchase, please contact our support team to initiate a return or exchange. Items must be in their original condition and packaging.
9. Do you offer international shipping?
Yes, we ship to many countries around the world! Shipping fees and delivery times vary based on your location. Please check our shipping policy or enter your shipping address during checkout for precise details.
10. How can I track my order?
Once your order has been shipped, you will receive an email with tracking information. You can also check the status of your order by logging into your account or visiting the tracking page on our website.
11. How can I contact customer support?
You can reach our customer support team via:
- Email: contact.cartelbeats.com
- Live Chat: Available on our website for instant assistance.
12. Do you offer discounts or promotions?
Yes, we regularly offer promotions, discounts, and exclusive offers. Sign up for our newsletter or follow us on social media to stay updated on the latest deals and special offers.
13. Can I customize the earbuds or add personal engravings?
Currently, we do not offer customization or engraving services for our earbuds. However, check our website regularly as we may offer limited-time customization options in the future.
